State Farm® Insurance Agent Lee Thornton

"Erin Phillips is great!"

"I was a policy holder with Lee’s office for years and recently had to switch to another insurance company. I was dreading having multiple hoops to jump through to cancel my policy with Lee but those fears were unfounded. His office couldn’t have been nicer or more accommodating to help cancel my policy. 5 star experience!"

"I have experienced the best customer service in a very long time from Erin Phillips at State Farm. When I've experienced a stumbling block with my current claim, she has been very quick and responsive to resolve the issue. I'd give 10 stars if I could, she is that good."

"Lee has been my agent for many years. Worked on some car insurance with Francisco Madera. Super fast and efficient, always helpful. I can't recommend this office enough!"

"Highly recommend Erin at Lee Thorton State Farm; knowledgeable, responsive, detailed & friendly. Great customer service. Thanks Erin"

"I highly recommend State Farm Insurance Company! Lee and his team, especially Erin, provided exceptional service. They were professional, knowledgeable, and truly cared about finding the best insurance solutions for me. Lee's expertise and the team's dedication to personalized service set them apart. Thank you."

"Erin Phillips has great customer service, and I had a wonderful experience interacting with her about my auto and home insurance plans. She took the time to explain the details thoroughly and is very knowledgeable. Thanks, Erin, for your excellent customer service and for clearly explaining my insurance plans!"

"We have worked with Erin at State Farm for several years. She is SO amazing! Always available, extremely knowledgeable, patient, engaging and honest. An expert in this field, so grateful to have her advice and help!"

"Professional, detailed explanation for the coverage of my choice."

"Erin Phillips has the best customer service skills of anyone I've ever dealt with in any business. She is personable and truly cares, very knowledgeable about her business, and also responds promptly with complete answers to questions and/or concerns. She treats us like we are part of her family. She is so good, we don't evern bother shopping around with other insurance companies."

"I have been a State Farm customer for 30 years, and in 2 states. I reviewed Lee's agency when I first moved to his agency. Now, after another 6 years, I find myself wanting to compliment Erin Phillips, the Service Manager for this agent. Erin is very knowledgeable and really wants to help solve problems that come up. Even when she cannot change the outcome, I feel confident that she has done all she can to help and answer my questions. Right now, we've been going through rate hikes. She still smiles and explains what happened. Thank You Lee, Erin and the rest of the team. You're rocking it!"

"I have been with State Farm over 15 years. Best customer service! I stay with State Farm because of this! Lee, Sechil and their staff are wonderful!!"

"Full stop, you don’t want State Farm auto insurance. I’ve been victimized by State Farm for over 1.5 years dealing with my stolen truck. State Farm has setup a system where it is absolutely designed to break people down and make them give up. They keep reassigning your case to new people who are unfamiliar. They have constant long hold times and nobody knows what they are talking about. They make it difficult for people working at repair shops to submit requests. I believe State Farm is basically insolvent, and they are engaging in bad faith business practices to avoid paying out. I’ve tried finding an attorney to sue them but none are interested because it is a stolen car, personal injury is where all the attorney settlement money is at. After 1.5 years I still have a ripped up truck interior, body damage, and missing parts. Nobody cares about your claims at State Farm. They make everything difficult hoping you will go away and take the loss. In all of this experience, I believe Lee Thornton has proven to be a typical “sales guy” with no real skill set. They are happy to take your money and make the sale, after which point the local office is basically useless. He has tried to help but proven to be ineffective, the standard used car salesman grifter who can’t offer any tangible skills. It is all talk and hot air. Please avoid State Farm for sake of your own sanity."

"a great business to go to"

"Nothing exceptional here, its required insurance so don't expect anything spectacular"

"Great company to deal very nice people"

"Best experience I've had with any insurance company"

"I normally do not write reviews but my experience was rocky every time I've had to speak with them or request service. Signing up was relatively easy but the customer service aspect is a different story. Hard to get answers to questions, and or felt as though we were blown off whenever we reached out. Even down to the cancellation, we explicitly requested to have our Home insurance stay in the escrow account, but they refunded us for that anyways. If it couldn't stay in the account at least give us a heads up. Also, being that they have our updated address for the auto and home insurance for these services, they sent the home insurance refund back to our old apartment address when we were signing up for our recently purchased house. If not for the USPS mail forwarding, we would've never received or knew of the refund in the first place. Our auto premiums also increased with no explanations or heads up after 6 months when nothing has changed on our end. Easy to collect payments but being your "agent" is like pulling teeth. Highly disappointed in the service. Highly unprofessional."

"I have never had any problems with this. Always friendly."

"🥲😥"

"Customer Service is outstanding. Sechil has always been helpful with all matters and concerns we have with our policies. Thank you Lee Thornton’s team."

"Customer service is great 🙏🏾"

"Always professional, prompt and compassionate. God bless this wonderful gent for his care to our family!"

"Lee is great! He's found us savings on home as well as vehicle insurance."

"I love being insured with Lee Thornton's agency. They treat everyone like they are family and not just another number in the books. They are all very knowledgeable and happy to speak with all of their customers. The customer service in this agency is the best customer service I have ever experienced! Highly recommend them!"