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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sam Russell

September 16, 2024

5  out of  5
rating by Sam Russell
"I was a policy holder with Lee’s office for years and recently had to switch to another insurance company. I was dreading having multiple hoops to jump through to cancel my policy with Lee but those fears were unfounded. His office couldn’t have been nicer or more accommodating to help cancel my policy. 5 star experience!"
We responded:
"Sam, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Lee"
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B Enghusen

July 25, 2024

5  out of  5
rating by B Enghusen
"I have experienced the best customer service in a very long time from Erin Phillips at State Farm. When I've experienced a stumbling block with my current claim, she has been very quick and responsive to resolve the issue. I'd give 10 stars if I could, she is that good."
We responded:
"Hello, we hope to serve you for a lifetime, as it is important to my team and I that your experience is top notch each time. - Lee"
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Chris Sperlich

July 24, 2024

5  out of  5
rating by Chris Sperlich
"Lee has been my agent for many years. Worked on some car insurance with Francisco Madera. Super fast and efficient, always helpful. I can't recommend this office enough!"
We responded:
"Chris, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Lee"
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Chris Hill

July 23, 2024

5  out of  5
rating by Chris Hill
"Highly recommend Erin at Lee Thorton State Farm; knowledgeable, responsive, detailed & friendly. Great customer service. Thanks Erin"
We responded:
"Chris, your recommendation has given my team and I so much joy. That is one of the highest compliments that we receive. Thank you! - Lee"
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Acuna Ernesto

July 13, 2024

5  out of  5
rating by Acuna Ernesto
"I highly recommend State Farm Insurance Company! Lee and his team, especially Erin, provided exceptional service. They were professional, knowledgeable, and truly cared about finding the best insurance solutions for me. Lee's expertise and the team's dedication to personalized service set them apart. Thank you."
We responded:
"Acuna, thank you for your feedback! The recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Lee "
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dal diyali

July 10, 2024

5  out of  5
rating by dal diyali
"Erin Phillips has great customer service, and I had a wonderful experience interacting with her about my auto and home insurance plans. She took the time to explain the details thoroughly and is very knowledgeable. Thanks, Erin, for your excellent customer service and for clearly explaining my insurance plans!"
We responded:
"Dal, thank you for taking the time to share this feedback from your recent experience with our agency! I'm glad to hear that our team was able to assist you in a helpful and professional manner. - Lee "
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Kim J. Watson

July 3, 2024

5  out of  5
rating by Kim J. Watson
"We have worked with Erin at State Farm for several years. She is SO amazing! Always available, extremely knowledgeable, patient, engaging and honest. An expert in this field, so grateful to have her advice and help!"
We responded:
"Kim, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Lee"
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Amenay Issak

July 2, 2024

5  out of  5
rating by Amenay Issak
"Professional, detailed explanation for the coverage of my choice."
We responded:
"Amenay, knowing that your positive experience is being shared with others means the world to our State Farm Agency! Thank you so much! - Lee"
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kevin watson

July 2, 2024

5  out of  5
rating by kevin watson
"Erin Phillips has the best customer service skills of anyone I've ever dealt with in any business. She is personable and truly cares, very knowledgeable about her business, and also responds promptly with complete answers to questions and/or concerns. She treats us like we are part of her family. She is so good, we don't evern bother shopping around with other insurance companies."
We responded:
"Kevin, we will always want to demonstrate an unwavering commitment to our customers needs. Thank you for your business and the trust you put into our State Farm team each day. - Lee"
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Tracie Day

July 2, 2024

5  out of  5
rating by Tracie Day
"I have been a State Farm customer for 30 years, and in 2 states. I reviewed Lee's agency when I first moved to his agency. Now, after another 6 years, I find myself wanting to compliment Erin Phillips, the Service Manager for this agent. Erin is very knowledgeable and really wants to help solve problems that come up. Even when she cannot change the outcome, I feel confident that she has done all she can to help and answer my questions. Right now, we've been going through rate hikes. She still smiles and explains what happened. Thank You Lee, Erin and the rest of the team. You're rocking it!"
We responded:
"Tracie, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business and look forward to serving you another 30 years! - Lee "
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Connie Slocum

June 29, 2024

5  out of  5
rating by Connie Slocum
"I have been with State Farm over 15 years. Best customer service! I stay with State Farm because of this! Lee, Sechil and their staff are wonderful!!"
We responded:
"Connie, your continued loyalty has been unmatched! My team and I could not be more thrilled to assist you in your time of need! We appreciate you and your business! Thank you for sharing. - Lee"
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Ty Beede

June 24, 2024

1  out of  5
rating by Ty Beede
"Full stop, you don’t want State Farm auto insurance. I’ve been victimized by State Farm for over 1.5 years dealing with my stolen truck. State Farm has setup a system where it is absolutely designed to break people down and make them give up. They keep reassigning your case to new people who are unfamiliar. They have constant long hold times and nobody knows what they are talking about. They make it difficult for people working at repair shops to submit requests. I believe State Farm is basically insolvent, and they are engaging in bad faith business practices to avoid paying out. I’ve tried finding an attorney to sue them but none are interested because it is a stolen car, personal injury is where all the attorney settlement money is at. After 1.5 years I still have a ripped up truck interior, body damage, and missing parts. Nobody cares about your claims at State Farm. They make everything difficult hoping you will go away and take the loss. In all of this experience, I believe Lee Thornton has proven to be a typical “sales guy” with no real skill set. They are happy to take your money and make the sale, after which point the local office is basically useless. He has tried to help but proven to be ineffective, the standard used car salesman grifter who can’t offer any tangible skills. It is all talk and hot air. Please avoid State Farm for sake of your own sanity."
We responded:
"Ty, first I would like to address that the integrity of my business is extremely important to my team and I. As you can see, my other reviews show my agency's commitment to our customers, our excellent customer service, and the high standards we maintain. We previously had several conversations discussing the frustrations and that we’re limited in what we can do due to State Farm corporate. Please feel free to give me a call at the office if I can be of assistance. Thank you! – Lee"
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John E

March 13, 2024

3  out of  5
rating by John E
"a great business to go to"
We responded:
"John, thank you for the nice review! Please let me know if there is anything I can do to earn those extra stars as I want to provide you with the absolute best! - Lee "
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Randy Walker

October 30, 2023

3  out of  5
rating by Randy Walker
"Nothing exceptional here, its required insurance so don't expect anything spectacular"
We responded:
"Randy, please let us know how we can earn that extra star! - Lee"
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carl mustoe

November 5, 2022

5  out of  5
rating by carl mustoe
"Best experience I've had with any insurance company"
We responded:
"Carl, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Lee"
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nhon dang

September 30, 2022

1  out of  5
rating by nhon dang
"I normally do not write reviews but my experience was rocky every time I've had to speak with them or request service. Signing up was relatively easy but the customer service aspect is a different story. Hard to get answers to questions, and or felt as though we were blown off whenever we reached out. Even down to the cancellation, we explicitly requested to have our Home insurance stay in the escrow account, but they refunded us for that anyways. If it couldn't stay in the account at least give us a heads up. Also, being that they have our updated address for the auto and home insurance for these services, they sent the home insurance refund back to our old apartment address when we were signing up for our recently purchased house. If not for the USPS mail forwarding, we would've never received or knew of the refund in the first place. Our auto premiums also increased with no explanations or heads up after 6 months when nothing has changed on our end. Easy to collect payments but being your "agent" is like pulling teeth. Highly disappointed in the service. Highly unprofessional."
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Connie White

June 21, 2022

5  out of  5
rating by Connie White
"I have never had any problems with this. Always friendly."
We responded:
"Connie, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Lee"
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frank omarr joaquin

June 4, 2022

4  out of  5
rating by frank omarr joaquin
"🥲😥"
We responded:
"Frank, thank you for the four stars! - Lee"
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Dat Tran

August 21, 2021

5  out of  5
rating by Dat Tran
"Customer Service is outstanding. Sechil has always been helpful with all matters and concerns we have with our policies. Thank you Lee Thornton’s team."
We responded:
"Hello, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Lee"
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Gursharn Kaur

August 3, 2021

5  out of  5
rating by Gursharn Kaur
"Customer service is great 🙏🏾"
We responded:
"Thank you for the great rating! -Lee"
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TheCaseRoc

August 14, 2020

5  out of  5
rating by TheCaseRoc
"Lee is great! He's found us savings on home as well as vehicle insurance."
We responded:
"Thank you for supporting our agency and allowing us to take care of your insurance needs! - Lee"
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Whitney Dennis

June 5, 2020

5  out of  5
rating by Whitney Dennis
"Highly recommend!!"
We responded:
"Whitney, thank you for the kind feedback and positive rating! - Lee"
Profile photo of Whitney Dennis

Whitney Dennis

June 5, 2020

5  out of  5
rating by Whitney Dennis
"Everyone in the office was so professional and they took care of me through everything!!"
We responded:
"Whitney, thank you for the great feedback. It is our pleasure to provide every customer with absolute exceptional service! - Lee"
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R R

June 5, 2020

5  out of  5
rating by R R
"Lee and his staff are super nice they are the best insurance company that I have ever been insured with!"
We responded:
"Ryan, thank you for taking a moment to provide our team with such great feedback. We are always here for you! - Lee"
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Amanda Brown

June 5, 2020

5  out of  5
rating by Amanda Brown
"Lee is very knowledgeable and always willing to help!"
We responded:
"Amanda, I appreciate the kind words and thank you for allowing us the opportunity to ensure you are well taken care of! - Lee"