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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kidus Ephrem Jr

Kidus Ephrem Jr

May 23, 2025

5  out of  5
rating by Kidus Ephrem Jr
"Fransico Made it so much easier on me to get insurance and he lowered my rate by a lot whenever u need help they always help"
We responded:
"Our goal will always be to leave you with a satisfying experience, Kidus! Thank you for taking the time to share this! - Lee"
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Denise Maciel

April 23, 2025

5  out of  5
rating by Denise Maciel
"Absolutely wonderful service very professional very timely. I totally trust in this company and Francisco and anybody else in their office. I would definitely never change. You have a customer for life. Thank you 10 out of 10."
We responded:
"Thank you so much for your kind review, Denise! I appreciate it. My team and I will always be here for you in your time of need! - Lee"
Profile photo of Mellany Winters

Mellany Winters

February 17, 2025

5  out of  5
rating by Mellany Winters
"Great service, very professional and saved us money!"
We responded:
"Mellany, your experience with our team is exactly what we strive for! As always, please don't hesitate to reach out if you need anything at all! - Lee "
Profile photo of Teresa B.

Teresa B.

February 11, 2025

5  out of  5
rating by Teresa B.
"Great customer service — the staff members in this office always answer my questions timely and thoroughly. I feel supported and valued as a customer."
We responded:
"Teresa, the experience that you have with us should always be a shinning part of your day. We appreciate your business. - Lee"
Profile photo of Raj Bhatti

Raj Bhatti

January 15, 2025

5  out of  5
rating by Raj Bhatti
"Hi , it’s been one year now are with Lee Thornton State Farm insurance. We have auto home and business insurance with them. We are very happy with their honest service ."
We responded:
"Thank you for your feedback, Raj! We’re so pleased to hear that you feel supported by our team. Your kind words means everything to us, and we’re here whenever you need assistance! - Lee "
Profile photo of Lindsay Allyn

Lindsay Allyn

December 4, 2024

5  out of  5
rating by Lindsay Allyn
"Our experience here was really great. Can't say enough good things about Sechil, she was amazing - very knowledgeable and friendly. She helped us get great insurance coverage and saved us considerably from the company we switched from. We are so happy we stopped in."
We responded:
"Lindsay, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Lee"
Profile photo of Sam Russell

Sam Russell

September 16, 2024

5  out of  5
rating by Sam Russell
"I was a policy holder with Lee’s office for years and recently had to switch to another insurance company. I was dreading having multiple hoops to jump through to cancel my policy with Lee but those fears were unfounded. His office couldn’t have been nicer or more accommodating to help cancel my policy. 5 star experience!"
We responded:
"Sam, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Lee"
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Chris Sperlich

July 24, 2024

5  out of  5
rating by Chris Sperlich
"Lee has been my agent for many years. Worked on some car insurance with Francisco Madera. Super fast and efficient, always helpful. I can't recommend this office enough!"
We responded:
"Chris, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Lee"
Profile photo of Acuna Ernesto

Acuna Ernesto

July 13, 2024

5  out of  5
rating by Acuna Ernesto
"I highly recommend State Farm Insurance Company! Lee and his team, especially Erin, provided exceptional service. They were professional, knowledgeable, and truly cared about finding the best insurance solutions for me. Lee's expertise and the team's dedication to personalized service set them apart. Thank you."
We responded:
"Acuna, thank you for your feedback! The recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Lee "
Profile photo of Kim J. Watson

Kim J. Watson

July 3, 2024

5  out of  5
rating by Kim J. Watson
"We have worked with Erin at State Farm for several years. She is SO amazing! Always available, extremely knowledgeable, patient, engaging and honest. An expert in this field, so grateful to have her advice and help!"
We responded:
"Kim, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Lee"
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kevin watson

July 2, 2024

5  out of  5
rating by kevin watson
"Erin Phillips has the best customer service skills of anyone I've ever dealt with in any business. She is personable and truly cares, very knowledgeable about her business, and also responds promptly with complete answers to questions and/or concerns. She treats us like we are part of her family. She is so good, we don't evern bother shopping around with other insurance companies."
We responded:
"Kevin, we will always want to demonstrate an unwavering commitment to our customers needs. Thank you for your business and the trust you put into our State Farm team each day. - Lee"
Profile photo of Ty Beede

Ty Beede

June 24, 2024

1  out of  5
rating by Ty Beede
"Full stop, you don’t want State Farm auto insurance. I’ve been victimized by State Farm for over 1.5 years dealing with my stolen truck. State Farm has setup a system where it is absolutely designed to break people down and make them give up. They keep reassigning your case to new people who are unfamiliar. They have constant long hold times and nobody knows what they are talking about. They make it difficult for people working at repair shops to submit requests. I believe State Farm is basically insolvent, and they are engaging in bad faith business practices to avoid paying out. I’ve tried finding an attorney to sue them but none are interested because it is a stolen car, personal injury is where all the attorney settlement money is at. After 1.5 years I still have a ripped up truck interior, body damage, and missing parts. Nobody cares about your claims at State Farm. They make everything difficult hoping you will go away and take the loss. In all of this experience, I believe Lee Thornton has proven to be a typical “sales guy” with no real skill set. They are happy to take your money and make the sale, after which point the local office is basically useless. He has tried to help but proven to be ineffective, the standard used car salesman grifter who can’t offer any tangible skills. It is all talk and hot air. Please avoid State Farm for sake of your own sanity."
We responded:
"Ty, first I would like to address that the integrity of my business is extremely important to my team and I. As you can see, my other reviews show my agency's commitment to our customers, our excellent customer service, and the high standards we maintain. We previously had several conversations discussing the frustrations and that we’re limited in what we can do due to State Farm corporate. Please feel free to give me a call at the office if I can be of assistance. Thank you! – Lee"