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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John E

March 13, 2024

3  out of  5 rating by John E
"a great business to go to"
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Randy Walker

October 30, 2023

3  out of  5 rating by Randy Walker
"Nothing exceptional here, its required insurance so don't expect anything spectacular"
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carl mustoe

November 5, 2022

5  out of  5 rating by carl mustoe
"Best experience I've had with any insurance company"
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nhon dang

September 30, 2022

1  out of  5 rating by nhon dang
"I normally do not write reviews but my experience was rocky every time I've had to speak with them or request service. Signing up was relatively easy but the customer service aspect is a different story. Hard to get answers to questions, and or felt as though we were blown off whenever we reached out. Even down to the cancellation, we explicitly requested to have our Home insurance stay in the escrow account, but they refunded us for that anyways. If it couldn't stay in the account at least give us a heads up. Also, being that they have our updated address for the auto and home insurance for these services, they sent the home insurance refund back to our old apartment address when we were signing up for our recently purchased house. If not for the USPS mail forwarding, we would've never received or knew of the refund in the first place. Our auto premiums also increased with no explanations or heads up after 6 months when nothing has changed on our end. Easy to collect payments but being your "agent" is like pulling teeth. Highly disappointed in the service. Highly unprofessional."
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Connie White

June 21, 2022

5  out of  5 rating by Connie White
"I have never had any problems with this. Always friendly."
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frank omarr joaquin

June 4, 2022

4  out of  5 rating by frank omarr joaquin
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Dat Tran

August 21, 2021

5  out of  5 rating by Dat Tran
"Customer Service is outstanding. Sechil has always been helpful with all matters and concerns we have with our policies. Thank you Lee Thornton’s team."
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Gursharn Kaur

August 3, 2021

5  out of  5 rating by Gursharn Kaur
"Customer service is great 🙏🏾"
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August 14, 2020

5  out of  5 rating by TheCaseRoc
"Lee is great! He's found us savings on home as well as vehicle insurance."
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Whitney Dennis

June 5, 2020

5  out of  5 rating by Whitney Dennis
"Highly recommend!!"
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Whitney Dennis

June 5, 2020

5  out of  5 rating by Whitney Dennis
"Everyone in the office was so professional and they took care of me through everything!!"
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June 5, 2020

5  out of  5 rating by R R
"Lee and his staff are super nice they are the best insurance company that I have ever been insured with!"
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Amanda Brown

June 5, 2020

5  out of  5 rating by Amanda Brown
"Lee is very knowledgeable and always willing to help!"
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Christina Rose

June 5, 2020

5  out of  5 rating by Christina Rose
"Lee’s office is very nice and welcoming. All of his staff are extremely knowledgeable and helpful!"
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Tony Mena

February 25, 2020

5  out of  5 rating by Tony Mena
"I had an auto policy with GEICO insurance for years and customer service agent Lizbeth Medina Pastrana was so GREAT! She reached out to me and provided me with a really low rate and meeting her in person, she was so kind and had excellent customer service!!!! I will definitely recommend her agency to my coworkers and my family!! Thank you again for all your help!!! Very, very satisfied!!!!"
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masresha ayele

February 24, 2020

5  out of  5 rating by masresha ayele
"Profational and nicest ppl Thank you for your help"
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Dennis Tate

December 7, 2019

4  out of  5 rating by Dennis Tate
"Friendly staff, helpful in stressful situations"
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Jose Medina

October 16, 2019

5  out of  5 rating by Jose Medina
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C Craig

June 16, 2019

1  out of  5 rating by C Craig
"Here’s my issue; perhaps this is State Farm than this guy...but I’m not absolving either. I’ve been with State Farm for 30+ years. They close up the NE Tacoma office with little notice, and no soft hand off to the new agent. His office isn’t even conveniently located to us; he’s in Des Moines and we work and live south. This man/agent must know about his new book of business. For us alone we have several car insurance policies, multiple life insurance policies, home owners ins, and not a single email or phone call. Nothing!!! Not a thing, no let’s schedule an appt, no open house....ugggh. I couldn’t leave a vm when I called, the main customer service (800) said they would leave a message to call us and nothing. I’m so disappointed, disgusted at the quality of service. They’re happy to deduct hundreds of dollars every month though. I think we should cancel it all and go somewhere else where being a client is valued. After 30 years..."
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Tim Tuttle

April 16, 2019

5  out of  5 rating by Tim Tuttle
"I believe the customer service at this agency is outstanding. Lee Thornton and his team routinely provides a combination of problem solving information and a friendly attitude in a responsive manner. During office hours, someone always answers the phone. In my interactions, the staff demonstrate the expertise and attitude to quickly response to my questions/problems in a helpful way. They also follow through in completing my transactions in a timely and professional manner. I think this organization is well organized with a knowledge staff."
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Jordan Talge

March 6, 2019

5  out of  5 rating by Jordan Talge
"Lee and Erin are a throwback to the glory years of good customer service. If you call, they answer. If you make a request, they turn it around immediately. I recently called with the news I had purchased an old boat. They created a quote and applied coverage immediately for an upcoming boat trip. Then when I needed a certificate of insurance for the marina, they turned that around immediately as well. I am very impressed. We have used a number of insurance companies and agents over the years but we won't be changing again. So glad we found this office."
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Rebekah Haukaas

February 20, 2019

5  out of  5 rating by Rebekah Haukaas
"I am not only excited with how much I am saving switching to State farm but also that I had an absolutely amazing and honest experience setting it all up. Lizbeth was a breath of fresh air and I am looking forward to this new insurance relationship! Thank you!!"
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Key R

January 22, 2019

5  out of  5 rating by Key R
"Easily the best car insurance rates I've found after getting quotes from multiple different companies. They were really friendly every time I called and made singing up super easy! Best I've seen!!!!"
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Jerry Johnson

January 6, 2019

5  out of  5 rating by Jerry Johnson
"Lee and his team are the bee's knees! I would highly recommend them. Very helpfuI and professional!"
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Betsy Langi

January 4, 2019

5  out of  5 rating by Betsy Langi
"Lee Thornton’s team of representatives are without a question an awesome group of people! Within the past 6 months I’ve been a customer, I’ve experienced high level customer service and knowledgeable information from Erin Phillips that I hadn’t received with my previous insurance company (Progressive). Erin is always responsive to questions I have and deserves a gold star!!! I will definitely be a long time customer here!"